Our job is not done until our clients return from their vacations with smiles on their faces and unforgettable memories in their hearts. Our goal is total satisfaction. Take a look at what some of our satisfied clients have to say. The only thing that we love more than your praise is your repeat business and referrals!
“I seriously love how each day is planned out taking everyone’s possible needs into account. This is so great! I’m the person who likes to plan everything out and figured I’d take a break from doing that this year. I couldn’t be happier that we found you for our trip!”
Nicole Heffernan, Savannah, GA yes
“Nicole Sutton is awesome – she provides the best client service I have ever had. Planning a trip to DisneyWorld is very complex and requires an enormous amount of time. Nicole does it all. She has excellent suggestions, immediately responds to questions and changes, and somehow finds impossible-to-get Fastpasses and room and dining reservations. I will never do another trip to DisneyWorld without Nicole’s help.”
Connie Coleman, Quincy, MA yes
“We are a second generation Disney family, and even with all of our experiences going to the parks, Nicole Sutton’s assistance has been invaluable. She has assisted us in planning a number of trips for our large extended family. She was able to suggest new experiences to enhance our tips and she is incredibly responsive and helpful when we needed to make last minute changes. We will absolutely turn to Nicole again to plan our next trip.”
Stacy Silverstone, Marietta, GA yes
“We enjoyed a wonderful vacation to Disney this past February, and we owe a special thanks to Michelle Schaeffer for planning such a spectacular, and manageable vacation for our family! Our boys have various interests, and Michelle reserved fast passes, secured restaurant reservations, pirate makeovers etc, all tailor fit to our preferences. Michelle clearly knows the parks inside and out, and we appreciated all of her daily itineraries with detailed tips that saved both time and money! Michelle was available before, during and checked in after our trip to make sure everything went well! Thanks a million, Michelle, for this memorable trip!!”
Kelly Harper, Hamburg, NY yes
“Michelle Schaeffer has been instrumental in our family’s first trip to Disney. From catering to our 4 and 7 years old wants to our needs, she has not skipped a beat in our planning. She takes the time to review options, as well as advise on tips and tricks to maximize your vacation. On a side note ... The day we could pick our meals, the system went down. Michelle didn’t give up and persevered until it was back up and running ... And we were able to get ALL our selections!!!!”
Lisa Moher, Clarks Summit, PA yes
“Thanks (Michelle Schaeffer) for planning us a wonderful vacation!!! . . . Your guidance and planning resulted in a unforgettable vacation that all we needed to do was show up and enjoy ourselves!! We loved every minute. We would recommend you to anyone who wants to go to Disney. The itineraries were very useful, I took it with me each day. It was full of good tips. We want to go back and will be contacting you when we do. Thanks for all your help!!!”
Susan Ford, Tonawanda, NY yes
“My girlfriend and I cant say enough about how helpful Michelle Schaeffer was. This was our first trip to Disney without any family and we started getting overwhelmed with planning the trip. After reading reviews about Michelle, it was an easy choice! Michelle got Molly and I every single attraction, restaurant, Fast-Pass, and everything else we asked for even though we booked our trip only a few months in advance! Michelle stayed up late, and got up early for Molly and I to ensure we got everything we asked for! She was so helpful we wanted to bring her on our trip. Michelle told us her honest opinions on every aspect of Disney and helped us make the right decisions on what to add and what not to add to our vacation. She even had useful hints and tips on what to do in between attractions and throughout the day. On top of all this, Michelle was even available while we were on vacation and helped us change our Fast-Pass and dining reservations while we walked the parks. I wont go on any vacation, Disney or other without calling Michelle, she truly is THE BEST!!”
Nick Mattera, West Islip, NY yes
“Hi Jennifer (Kozlow)! We are back to the real world this week after a Magical vacation. The whole family agreed it was the best vacation ever. Even my husband who was not too thrilled about going. He doesn’t like crowds and chaos. But, because of your help with planning, he remarked several times about how smooth the entire trip was and that it was clear Disney thought of everything.
When I first started looking at the vacation, it was overwhelming! But you put my mind at ease and I had so much fun planning on the My Disney Experience account you set up for us! The dinners and fast passes you chose for us were perfect! No lines, no waiting. I feel like we didn’t miss a thing! (That’s not to say we won’t plan on going back to try a few more experiences.).
I hope you don’t mind if I pass your name and number on to anyone I know that is planning a trip. Your expertise and cheerful assistance was priceless! Thanks again.”
Sue Engle Jones, Waterville, NY yes
My mom, who wintered in Florida for many years, met Dennis in 2011 and worked with him planning a family vacation to Walt Disney World in 2012. His knowledge, suggestions, tips and overall skill then was invaluable and my mother still raves about Dennis. Last summer, a dear high school friend of mine and I got to talking and we decided I should celebrate my upcoming 50th birthday in style and do it at ‘the happiest place on earth’ where age doesn’t really exist.
Dennis was and is fabulous to work with. He made great suggestions, offered numerous tips regarding park information and best times for certain things as well as great ideas for planning our stay. He made a point sending reminders just prior to being able to book dinner reservations and fast passes. Whenever new information came to him, he shared that with us right away. Once our trip began he provided us with a cell phone number so we could text him quickly and on the fly with questions and also so he could send us important updates. He went on to help us with a small billing issue both during our stay and shortly afterward.
. . . In my experience with working with him, twice, Dennis makes what is his job, feel to people like me, like a little bit of magic. He makes it feel like the vacation begins when we start working with him. I I hope to work with him again and I would recommend him to anyone.
Evelyn Maan, Vancouver, Canada yes
“I first contacted Glass Slipper Concierge about 16 months ago. I sent in an internet inquiry, and was very pleasantly surprised to have been contacted by a local representative. Dennis walked us through several different options, and booked us a great trip. Unfortunately, due to an medical situation with one of our children, we had to cancel our trip. Dennis had our deposit refunded in less than a day, and was extremely empathic to our situation. He and I started to book a trip for this past November, but again we were unable to follow through. When we contacted him for the third time, I expected a little hesitancy on his part. He was as helpful and gracious as ever. His patience and kindness, are a testament to the man he is.
When we were actually going to get to go on the trip, his service was even more incredible. He and Amber spent hours on the phone planning every detail of our visit. He even gave us an hour by hour itinerary for every day we were in the parks. Any questions we had, we immediately answered via email (even late at night on and weekends). In a time where good service is rare and great service is a thing of the past, Dennis shows that when someone truly enjoys their job a customer’s wildest expectations can be exceeded.”
Drew and Amber Droegemeier, Wichita, KS yes