Frequently Asked Questions


What sets Glass Slipper Concierge advisors apart?

Because our advisors have extensive, firsthand knowledge of the Disney resorts and theme parks, aboard Disney cruise ships, at Aulani, and on guided Adventures By Disney® vacations, you can be assured of superlative travel experiences. We don’t believe that one size fits all; therefore, we work to customize and meet each client’s unique needs.

Our advisors are experts in planning and booking Disney vacations, so we are in it with you all the way by offering a customized itinerary, thus saving you time in planning it yourself. We want you just to sit back and enjoy while we do all the work. From Disney dining reservations and special events to recreation, theme park tours, and more, your travel specialist will leave you feeling like the VIP that you truly are.

How do I choose my perfect travel advisor?

Glass Slipper Concierge travel advisors are the best in the business! First, check out the list of advisors on our Meet the Team page. Here you can click through to visit their individual bios where you’ll be able to look at their photo then read their story and client testimonials. Once you find the advisor who is the best fit for your personality and preferences, go to the appropriate Consultation form. There use the dropdown menu on the Select a Travel Specialist section to select your preferred travel advisor. If you can’t decide on your perfect advisor, it’s not a problem. Just choose “No Preference” from the dropdown, and we will match you with who we think will be your best fit.

I noticed some of Glass Slipper Concierge's advisors are designated as a "Gold Key Advisor" and “Premier Advisor.” What does that mean?

Select Glass Slipper Concierge travel advisors have achieved a high level of sales and completed extensive industry training, thus earning them the designation of Gold Key Advisor.

Premier Advisors represent the pinnacle of professional achievement at Glass Slipper Concierge. Having demonstrated the highest level of performance, customer service, experience, and knowledge in the industry, their distinguished standing, expertise, and proficiency make them the most in-demand advisors in the industry.

Both Premier and Gold Key Advisors utilize AXUS Travel App, a cutting-edge mobile platform that organizes your travel details and communicates updates and changes in real-time. From air to hotel to dining reservations and more, your entire itinerary is at your fingertips as you travel. With AXUS, these Advisors are even more “on-call” during your vacation, providing an unrivaled level of service for their clients.

Because of their standing and high level of expertise, Premier and Gold Key Advisors charge vacation management fees for their professional travel planning services, like many other professionals—attorneys, financial advisors, architects. Average travel agent commissions are nominal, and fees allow travel advisors the freedom to invest extra time and great care in planning for their clients. The amount of the fee is left to the discretion of the advisor, but a typical vacation management fee averages $250 for Gold Key Advisors and $300 for Premier Advisors.

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