Our job is not done until our clients return from their vacations with smiles on their faces and unforgettable memories in their hearts. Our goal is total satisfaction. Take a look at what some of our satisfied clients have to say. The only thing that we love more than your praise is your repeat business and referrals!
“Thanks (Michelle Schaeffer) for planning us a wonderful vacation!!! . . . Your guidance and planning resulted in a unforgettable vacation that all we needed to do was show up and enjoy ourselves!! We loved every minute. We would recommend you to anyone who wants to go to Disney. The itineraries were very useful, I took it with me each day. It was full of good tips. We want to go back and will be contacting you when we do. Thanks for all your help!!!”
Susan Ford, Tonawanda, NY yes
“Hi Jennifer (Kozlow)! We are back to the real world this week after a Magical vacation. The whole family agreed it was the best vacation ever. Even my husband who was not too thrilled about going. He doesn’t like crowds and chaos. But, because of your help with planning, he remarked several times about how smooth the entire trip was and that it was clear Disney thought of everything.
When I first started looking at the vacation, it was overwhelming! But you put my mind at ease and I had so much fun planning on the My Disney Experience account you set up for us! The dinners and fast passes you chose for us were perfect! No lines, no waiting. I feel like we didn’t miss a thing! (That’s not to say we won’t plan on going back to try a few more experiences.).
I hope you don’t mind if I pass your name and number on to anyone I know that is planning a trip. Your expertise and cheerful assistance was priceless! Thanks again.”
Sue Engle Jones, Waterville, NY yes
My mom, who wintered in Florida for many years, met Dennis in 2011 and worked with him planning a family vacation to Walt Disney World in 2012. His knowledge, suggestions, tips and overall skill then was invaluable and my mother still raves about Dennis. Last summer, a dear high school friend of mine and I got to talking and we decided I should celebrate my upcoming 50th birthday in style and do it at ‘the happiest place on earth’ where age doesn’t really exist.
Dennis was and is fabulous to work with. He made great suggestions, offered numerous tips regarding park information and best times for certain things as well as great ideas for planning our stay. He made a point sending reminders just prior to being able to book dinner reservations and fast passes. Whenever new information came to him, he shared that with us right away. Once our trip began he provided us with a cell phone number so we could text him quickly and on the fly with questions and also so he could send us important updates. He went on to help us with a small billing issue both during our stay and shortly afterward.
. . . In my experience with working with him, twice, Dennis makes what is his job, feel to people like me, like a little bit of magic. He makes it feel like the vacation begins when we start working with him. I I hope to work with him again and I would recommend him to anyone.
Evelyn Maan, Vancouver, Canada yes
“I first contacted Glass Slipper Concierge about 16 months ago. I sent in an internet inquiry, and was very pleasantly surprised to have been contacted by a local representative. Dennis walked us through several different options, and booked us a great trip. Unfortunately, due to an medical situation with one of our children, we had to cancel our trip. Dennis had our deposit refunded in less than a day, and was extremely empathic to our situation. He and I started to book a trip for this past November, but again we were unable to follow through. When we contacted him for the third time, I expected a little hesitancy on his part. He was as helpful and gracious as ever. His patience and kindness, are a testament to the man he is.
When we were actually going to get to go on the trip, his service was even more incredible. He and Amber spent hours on the phone planning every detail of our visit. He even gave us an hour by hour itinerary for every day we were in the parks. Any questions we had, we immediately answered via email (even late at night on and weekends). In a time where good service is rare and great service is a thing of the past, Dennis shows that when someone truly enjoys their job a customer’s wildest expectations can be exceeded.”
Drew and Amber Droegemeier, Wichita, KS yes
“Hi Brittany! Just wanted to send an email to say thanks again for all your assistance! We absolutely LOVED the cruise! We all had a great time - the suite, the food, the kids club - it was all amazing! The only unfortunate part (for our bank account) is that I don’t think we can go again and not sail concierge!! It was SO nice and the 2 hostesses on the Magic were fantastic and did so much to make the trip special-especially for the boys! You were right and I’m so glad we upgraded! Anyway, you will certainly be hearing from me again-just as soon as I can talk my husband into another one!”
Leah Roush DeFrank, Highland, MI yes
“Jen ~ I can’t thank you enough for all your help!...You made everything so easy! With my busy schedule, I had no idea where to begin and no time to do the necessary research. I really appreciated you making our dinner reservations and scheduling our fast passes. The final package containing the itinerary for each step of our vacation was priceless! We used it each day. For my husband and I, it was incredibly helpful to have the information. Disney can be so overwhelming and a lot of work if you have not idea where to start. You made it less of a job and more of a vacation!”
Tonia M, Avon, NY yes
I can’t thank you enough. Seriously. The detailed packet you put together for us was priceless….even the recommendations of which way to walk and different attractions to check out was totally on point . . . You definitely made our trip special and all of the plans you put together for us were perfect!! We will definitely be using you again.”
Tara Hample, Ashburn, VA yes
“Happy New Year, Staci!
We’ve just returned from an unforgettable vacation at Disney, and we are so thankful for your guidance and assistance in arranging every small detail that made the trip extra ‘magical’ for our family and the grandparents.
The Grand Floridian was beautiful, with Christmas decorations everywhere and top notch service throughout our stay. They were even able to give us adjoining rooms with the grandparents, which made things a lot easier for everyone. And thanks, again, for suggesting the scooter/vehicle for the grandparents – it worked out perfectly, and they would not have been able to survive the week without it.
You nailed all of the FastPass rides and attractions, and the detailed day-by-day schedule really helped keep us smoothly on track. Finally, the Disney VIP tour guide experience was fantastic. Our personal tour guide, Erin, was sweet and kind and immediately struck up a friendship with our daughters. Erin drove us from park-to-park and got us VIP tickets to all shows/parades and FastPass entrance to all rides and attractions. During the incredibly busy holiday season, it was truly a blessing to have the personal attention and assistance of a Disney VIP tour guide.
Thanks for everything. You’ve been professional and incredibly responsive throughout the planning process, and it resulted in a wonderful first Disney trip for our family. We will certainly be contacting you in the future for all Disney-related travel planning.”
Jason Liberi, Rutlage, PA yes
“Mickie, I wanted to take the time to sincerely thank you for everything you did in helping us plan our Disney vacation!! We had a wonderful time and you definitely relieved any anxiety and fears I had about messing anything up! It really was a memorable trip that I know my kids and us will always treasure . . . Again we cannot thank you enough for such a memorable trip. Your service was wonderful and I would recommend it to anyone who is going to Disney and wants to plan it stress free.”
Stephanie Gavrilis, Essex, MD yes
“We took our grandson, who is 20 months old, to Disney after not having been there for 25 years. Disney has changed dramatically during that time, with special apps, wristbands, fast passes and more. Michelle (Schaeffer) orchestrated the entire experience for us, got us into the right character meals, and arranged the best rides with our fast passes. She planned our days, so that rides and meals were grouped geographically and chronologically to make the experience as easy as possible. Michelle also told us when and where to see the parades and shows to best avoid the crowds. Best of all, she stayed in touch with us during the week to provide instant advice and to help change our daily plans as needed. Planning a Disney trip is complicated, with events, rides, and meals reserved months in advance. Michelle planned our trip door to door, with our baggage checked in at our departure airport and delivered seamlessly to our hotel room, and then the same on the trip home. Michele was invaluable in doing all of this, with a minimum of work or forethought by us. We highly recommend her, and will be sure to retain her services again on our next trip!”
Joe Dibenedetto, New York, NY yes