Frequently Asked Questions


What sets Glass Slipper Concierge advisors apart?

Because our advisors have extensive, firsthand knowledge of the Disney resorts and theme parks, aboard Disney cruise ships, at Aulani, and on guided Adventures By Disney® vacations, you can be assured of a superlative travel experience. We don’t believe that one size fits all therefore we work to customize and meet the unique needs of each of our clients.

Our advisors are experts in planning and booking Disney vacations so we are in it with you all the way by offering a customized itinerary thus saving you time in planning it yourself. We want you to just sit back and enjoy while we do all the work. From Disney dining reservations and special events to recreation, theme park tours and more, your travel specialist will leave you feeling like the VIP that you truly are.

How do I choose my perfect travel advisor?

Glass Slipper Concierge travel advisors are the best in the business! First, check out the list of advisors on our Meet the Team page. Here you can click through to visit their individual pages where you’ll be able to look at their photo then read their story and the testimonials from their clients. Once you find the advisor that is the best fit for your personality and preferences, go to the appropriate Consultation form. On the form, use the dropdown menu on the Select a Travel Specialist section to select your preferred travel advisor. If you can’t make a decision on your perfect advisor, it’s not a problem. Just choose “No Preference” from the dropdown and we will match you with who we think will be your best fit.

I noticed some of Glass Slipper Concierge's advisors are designated as a "Gold Key Advisor". What does that mean?

Select full-time, Glass Slipper Concierge travel advisors have the highest level of customer service, experience, and knowledge in the industry. They have achieved a high level of sales and completed extensive industry training, thus earning them the designation of Gold Key Advisor.

Because of their standing and high level of expertise, Gold Key Advisor travel advisors charge vacation management fees for their professional travel planning services, much like many other professionals—attorneys, financial advisors, architects. Average travel agent commissions are nominal and fees allow travel advisors the freedom to invest extra time and great care in planning for their clients. The amount of the fee— or even whether to charge one—is left to the discretion of the Gold Key Advisor, but a typical vacation management fee averages $250.

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